Frequently Asked Questions
Why should I join CauseNetwork™?
When you join CauseNetwork™, you gain access to discounts and rewards from over 1200 online stores, plus up to 10% of everything you purchase through this website will be donated to the cause identified on the website.
Do I have to join CauseNetwork™ for stores to donate to my favorite cause?
No, you can choose to "Shop as a Guest" and be an anonymous supporter of the cause listed on this website. Joining CauseNetwork™ provides you with two added benefits: (1) your purchases will be eligible for CausePoints rewards which can be redeemed for cash, merchandise, or donated to your favorite cause and (2) your purchases will be tracked and donations generated by your shopping will be made in your name to the cause that you support.
How does CauseNetwork™ work?
When you click through from a CauseNetwork™ website to an online store, your purchase is tracked by both the store and CauseNetwork™. Once the return period for the product you purchased ends, the store pays CauseNetwork™ a percentage of your purchase. The percentage listed on the offer that you clicked is then donated to the cause listed on the website that you shopped through. In addition, most stores participate in the causepoints program
How do I join?
It’s simple. Click the Register link at the top of this page to become a member or click on any of the deals on this website and you will be prompted to Register. Registering gives you access to causepoints which can be redeemed for cash or merchandise, and enables your purchases to be tracked so we can give you credit for the donations you generated while shopping for your cause.
Can anyone join this website?
Yes, anyone can join this website and support our cause every time they shop online. Please help us spread the word by sharing this site with your friends and family. It’s simple and easy to join and to use, and best of all, every time you shop using one of our links, a portion of your purchase is automatically donated to support this website’s cause.
Forgot your password?
To retrieve your password, simply visit the account page and use the email address that you used when you registered.
How do I know if I received my discount? My cause points? My cause donation?
Most purchases you make using this site qualify for cause points. A few stores, such as Amazon, do not participate in the cause points program. To ensure that you earn cause points on your purchases, you must START by clicking the store's "Shop Now" button on this site PRIOR to making a purchase. You will be transferred to the store's website where any purchase you make will be tracked to ensure that your cause receives a donation and so you will receive your cause points. During checkout you may need to enter a promo or coupon code if the offer you selected requires such a code. After you checkout, CauseNetwork™ will ensure that your account is credited with your causepoints as well as the donation to your cause.
Please note that it takes anywhere from a few minutes to a few weeks before a merchant informs us that a purchase was completed. As soon as we receive this notice, we post causepoints to your account and credit your cause with the donation.
Beware of coupon and shopping toolbars. They can prevent you from receiving the discounts and causepoints offered on this website, and they can prevent your purchases from supporting your cause. We recommend that you disable these toolbars before using our website.
When can I expect to receive my cause points from my purchase?
Cause points earned from shopping are accumulated as "Points Pending" until the return period of your purchase expires. Should you return your merchandise, any cause points associated with the purchase will be withdrawn by the store. Once the return period expires (typically between 60 and 90 days after purchase) your cause points will be moved from the "Points Pending" to the "Points Available" status and it will be available for withdrawal. Shop and watch your cause points grow!
What if I don’t see a brand or item I want?
If you have a favorite store that’s not advertising on our site, let us know! We’re constantly adding new ones and every suggestion is welcome. Send us an email with a recommendation to firstname.lastname@example.org. Thanks!
Who operates this website?
This website is owned and operated by CauseNetwork, Inc. CauseNetwork was founded in 2012 with the goal of helping not-for-profit cause based organizations to raise money to support their missions by getting corporations to donate a portion of every sale to each customer’s favorite cause.
Where do the donations come from?
The donations we collect generally come from the advertising budgets of participating stores, so the more purchases that flow through CauseNetwork™, the less these stores spend on Internet advertising. Do you want to see fewer online ads and get less spam? If so, shop through CauseNetwork™ and get your friends and family to do the same. We’ll all see less online ads and raise money for worthy causes at the same time!
What are promo codes and coupon codes and how do I use one?
Some online stores require the use of a coupon code or promo code in order to receive an advertised discount. A promo code is entered into the shopping cart on the Merchant’s site when you check out. To minimize the chance of a typo when entering a promo code, use the copy and paste function on your computer, tablet, or phone. Always review your bill carefully before checking out to ensure that your promo code was correctly applied. If you encounter an online store that does not appear to be honoring a discount or promo code advertised on our website, please let us know by emailing the promo code and store name to email@example.com.
What if I don't see a promo code? Can I still get the advertised discount?
Many online stores do not require a promo code to receive a discount. Some online stores "pre-fill" promo codes at check out and others just apply them automatically. Some stores provide a special link that clicks through to automatically qualify you for a discount.
How does my organization benefit from my purchase through this site?
By shopping through a CauseNetwork™ website, up to 10% of your purchase will be donated to the cause you choose to shop to support.
Who do I call if I don't receive a product ordered, it’s defective, or I need to return it?
Since your purchase occurred at an online store as opposed to this website, you will need to contact the online store directly via email or phone to discuss returns, warranties, or defective products. The stores listed on this website are responsible for accepting your order, processing your payment, shipping the product to you, and handling any customer service problems that might arise. Should an online store not be willing to resolve any issue you may have, you can file a complaint with us by sending an email to firstname.lastname@example.org.
Is my personal information safe when I Register? How about when I make a purchase?
We strive to maintain the highest possible standard for protecting customer privacy. You will find a copy of our Privacy Commitment and our Privacy Statement in the Help menus.